• Disability
  • Older People


  • Advice and information
  • Support and Befriending

Keeping in regular contact with our members to check on their wellbeing is one of our key services.

We like to ensure that our members are receiving the best support possible from us; we do this by staying in touch with wellbeing calls, establishing how they are and going into general conversation. By asking how someone is, this may lead you to understand that they are lonely, depressed, needing some help in using technology etc - all areas where Deafblind UK can then follow up with support or it may be that they are absolutely fine and just happy to receive the phone call!

How can you help…

We are looking for confident, chatty and friendly individuals who can hold short conversations with our members over the phone. You could be chatting about similar interests or learning about their lives while making that 'check in' call - Whatever the conversation you’ll be making a positive difference.

Something as simple as phone call could brighten up our members’ week!

You don’t need to be local to the member and you don’t need experience to become one of our Wellbeing Callers. The majority of our members communicate with clear speech so no specialised skills or knowledge is required. You just need to be comfortable talking over the phone, engaging, able to instigate conversations and commit to a regular weekly time slot to make calls to our members. We provide full training and ongoing support as part of your onboarding and the opportunity to join our growing team of amazing volunteers.

What skills do I need?

What is the role of a Telephone Wellbeing Volunteer?

A Wellbeing Volunteer undertakes weekly calls to a range of members to check on their wellbeing. Offering support, advice, guidance and information over the telephone where needed.

What’s involved?

As a Wellbeing Volunteer you will:

Contacting members to see how they are, check on their wellbeing and if they require any further support from us Provide emotional support to members Contact members on their birthday What times do I need to commit to?

This role ideally requires a commitment of 2 hours a weekly at a set time and is based from home.

What do I need

We require you to have Wifi and access to a PC, tablet or mobile device. This is to allow you access to the Deafblind UK calling system and provide feedback on calls you make.

This role would suit someone who …

Is confident and has good communication skills but also someone who may be wanting to build their confidence levels Has good listening skills Has a warm, friendly and engaging telephone manner Can empathise with the pressures on deafblind people, their families and understand their need for support IT skills Is self-motivated with an ability to work on your own initiative, within the environment of a supportive team Able to enjoy interacting with our members over a wide range of subjects

What are the benefits to you?

Be part of a friendly and dedicated team The satisfaction of knowing you will be making a difference to real people’s lives New communications skills Experience of an office environment that can be added to a CV


  • Disability
  • Older People


  • Advice and information
  • Support and Befriending


  • DBS check required
  • Equal opportunities policy
  • Ongoing support; Health and Safety Policy
  • Training provided
    Safeguarding Adults Data Protection
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 15/10/2020

End Date: 03/03/2022

Slot Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes No
Afternoon Yes Yes Yes Yes Yes Yes No
Evening No No No No No No No

Availability Details

What times do I need to commit to? This role ideally requires a commitment of 2 hours a weekly at a set time and is based from home.


This opportunity can be carried out whilst working from home.

Forgot your password?

Register as a Volunteer

Register your Organisation

Before you can register your interest in this opportunity you must either login or register as a volunteer.

You will be returned to this page.



Register as a volunteer

Quick enquiry

Submit a quick enquiry to express your interest in this opportunity.

At Horsham District Council, we are committed to managing and safeguarding the information you give us. Our Privacy Statement provides clear information on how we handle and protect your personal information. Your information will be hosted securely in our system, Volunteer Plus provided by Pipe Media.

I hereby consent to the processing of the personal data that I have provided and declare my agreement with Horsham District Council’s Privacy Statement.