Interests

  • Community Engagement
  • Older People

Activities

  • Admin
  • Advice and information
  • Computers, IT and Websites
  • Fundraising and Finance

Role Purpose

To assist the Welfare Benefit Advisors at Age UK to help older people throughout the borough to increase their income through benefits. To help promote the service through outreach/digital sessions and social media. To provide administrative support by maintaining systems, updating records, providing information and assisting clients with applications for benefits. Main Tasks: Updating records and maintaining the organization's CRM system. To assist the Welfare Benefit Advisors to maintain a telephone contact service and provide advice to clients on what evidence is required for their applications To assist with social media posts to promote the service. To attend outreach/digital sessions to promote the service To listen to clients in order to gain a better understanding of the client’s need and personal circumstances. Availability: To be agreed with Welfare Benefit Advisors, Due to Covid this role is currently homebased.  You will need to have your own Laptop and phone for this role. Supervised by: Welfare Benefit Advisors

What skills do I need?

Knowledge, skills and abilities:

A willingness and ability to participate in mandatory training sessions and attend regular update meetings as and when required A genuine interest and concern for older people To keep up to date with changes in welfare benefits for the elderly. A willingness and ability to volunteer as part of a team.  We are looking for volunteers with: Good listening and communication skills, Empathy with older people, Reliability and trustworthiness, Organised and able to keep accurate records, Patience and sensitivity

Interests

  • Community Engagement
  • Older People

Activities

  • Admin
  • Advice and information
  • Computers, IT and Websites
  • Fundraising and Finance

Details

  • Accessibility
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
  • Ongoing support; Health and Safety Policy
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 18/02/2022

End Date: 31/05/2023

Slot Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

minimum 2 days per week between office hours 9-4. This role will be a mixture of home and office based

Location

This opportunity has no specific location.

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