Telephone Support Volunteer

We are looking for local volunteers in Kent who can give a couple of hours each week to support a person living with MND and their family.

As a Befriender, you will telephone our members to offer a friendly, listening ear and provide emotional support. You will give information on local services and support and signpost effectively.

This is a flexible role that gives you the opportunity to support those living with MND and their carers.

The MND Association was founded in 1979. Our mission is to improve care and support for people with MND, their families and carers. We also fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised and addressed by wider society.

“Whether you want to get involved in caring, fundraising, awareness raising or campaigning, you won’t fail to be uplifted by this community. And you will soon find yourself making a difference, even if it’s just in small steps. Every step is pushing us towards better care and the ultimate goal, a cure.” David, Volunteer

What’s involved?

Keep in touch by phone, text, WhatsApp, email etc, whichever method is mutually convenient

Build positive relationships with the person you are supporting

Actively listen and engage in conversations, tailoring your approach to every individual

Respect people's way of life as well as the choices they make, even if they differ from your own.

Manage expectations and keep people informed, for example if you are unable to make an appointment date, communicate this effectively in a timely manner.

Use a basic computer database to record information about contact with our members

Set up and use Outlook email

Attend induction training by online platform Zoom, for 2.5 hours a week over 4 weeks

Provide two references

What’s in it for me?

Become part of a friendly and dedicated team Get support from regional and national staff Helping people

How flexible is the role?

up to 2 hours each week

What sort of training/induction will I receive before starting?

You will be inducted into the role and informed about the Association. As part of this, you will receive e-learning, face-to-face training via zoom. The training programme will also include experiential and reflective learning.

What skills do I need?

This role will suit me if I:

Have a warm, welcoming and empathetic manner Have good listening and communications skills Have an understanding of MND and its impact on families, or a willingness to learn Understand the need for confidentiality and the importance of data protection