Information and Advice Volunteer

Role Purpose To provide information and advice to older people, their relatives and their carers by telephone and personal contact at the Age UK Bexley office.

Main duties and Responsibilities • Offer advice to clients in person or by telephone • Inform people about services that may be available to them and how to access them, including Age UK Bexley services: and where appropriate to refer people to other agencies and sources of help • Maintain statistical and case records using our computerized record management system • We will need a willingness to attend identified training and quarterly team meetings

Main duties and Responsibilities 

• Offer advice to clients in person or by telephone

• Inform people about services that may be available to them and how to access them, including Age UK Bexley services: and where appropriate, to refer people to other agencies and sources of help

• Maintain statistical and case records using our computerized record management system

What skills do I need?

Knowledge, skills and abilities: a willingness and ability to participate in mandatory training sessions and attend regular update meetings as and when required; genuine interest and concern for older people;  willingness and ability to volunteer as part of a team; knowledge or awareness of issues affecting older people and their carers;  genuine interest and concern for older people; good listening  and communication skills (essential); computer literate, especially with computer record management systems (essential – although training will be given); empathy with older people; reliability and trustworthiness; patience and sensitivity