For Age UK Bexley
Role Purpose To provide information and advice to older people, their relatives and their carers by telephone and personal contact at the Age UK Bexley office. Main duties and Responsibilities • Offer advice to clients in person or by telephone • Inform people about services that may be available to them and how to access them, including Age UK Bexley services: and where appropriate to refer people to other agencies and sources of help • Maintain statistical and case records using our computerized record management system • We will need a willingness to attend identified training and quarterly team meetings
Knowledge, skills and abilities: • A willingness and ability to participate in mandatory training sessions and attend regular update meetings as and when required • A genuine interest and concern for older people • A willingness and ability to work as part of a team • Knowledge or awareness of issues affecting older people and their carers
| Slot | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|---|---|---|---|---|---|---|
| Morning | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Afternoon | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Evening | No | No | No | No | No | No | No |
Main duties and Responsibilities • Offer advice to clients in person or by telephone • Inform people about services that may be available to them and how to access them, including Age UK Bexley services: and where appropriate to refer people to other agencies and sources of help • Maintain statistical and case records using our computerized record management system • We will need a willingness to attend identified training and quarterly team meetings Knowledge, skills and abilities: • A willingness and ability to participate in mandatory training sessions and attend regular update meetings as and when required • A genuine interest and concern for older people • A willingness and ability to work as part of a team • Knowledge or awareness of issues affecting older people and their carers Person Specification: Use of own personal email (essential) Must have own laptop (essential) Must have phone line with free calls (essential) • Good listening and communication skills (essential) • Computer literate, especially with computer record management systems (essential – although training will be given) • Empathy with older people (essential) • Reliability and trustworthiness (essential) • Patience and sensitivity (essential) Hours of Work: 1 weekly 3 hour shift between the hours of 10-4 shifts vary per week. Attendance of a weekly online meeting is compulsory during Covid 19 period. Responsible to: Information and Advice Co-ordinator
This opportunity can be carried out whilst working from home.
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