Interests

  • Community Engagement
  • Disability
  • Older People

Activities

  • Admin
  • Advice and information
  • Computers, IT and Websites

Role Purpose To provide information and advice to older people, their relatives and their carers by telephone and personal contact at the Age UK Bexley office.

Main duties and Responsibilities • Offer advice to clients in person or by telephone • Inform people about services that may be available to them and how to access them, including Age UK Bexley services: and where appropriate to refer people to other agencies and sources of help • Maintain statistical and case records using our computerized record management system • We will need a willingness to attend identified training and quarterly team meetings

Main duties and Responsibilities 

• Offer advice to clients in person or by telephone

• Inform people about services that may be available to them and how to access them, including Age UK Bexley services: and where appropriate, to refer people to other agencies and sources of help

• Maintain statistical and case records using our computerized record management system

What skills do I need?

Knowledge, skills and abilities: a willingness and ability to participate in mandatory training sessions and attend regular update meetings as and when required; genuine interest and concern for older people;  willingness and ability to volunteer as part of a team; knowledge or awareness of issues affecting older people and their carers;  genuine interest and concern for older people; good listening  and communication skills (essential); computer literate, especially with computer record management systems (essential – although training will be given); empathy with older people; reliability and trustworthiness; patience and sensitivity

Interests

  • Community Engagement
  • Disability
  • Older People

Activities

  • Admin
  • Advice and information
  • Computers, IT and Websites

Details

  • Accessibility
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
  • Ongoing support; Health and Safety Policy
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 24/11/2021

End Date: 26/10/2022

Slot Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

Hours of volunteering: Morning or afternoon shifts - once a week minimum please 09.30am-1.00pm or 1.00-4.00pm This will be at our office at Belvedere Community Centre. Responsible to: Information and Advice Co-ordinator • We will also need a willingness to attend identified training and quarterly team meetings • A willingness and ability to participate in mandatory training sessions and attend regular update meetings as and when required

Location

Belvedere Community Centre
Mitchell close
Belvedere
DA17 6AA

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